Main Specifications
Product Description |
Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention - extended service agreement - 3 years - on-site |
Type |
Extended service agreement |
Service Included |
Parts and labour |
Location |
On-site |
Full Contract Period |
3 years |
Response Time |
Next business day |
Service Availability |
9 hours a day / 5 days a week |
Designed For |
LaserJet Enterprise MFP M430f |
Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment. This flexible HP Care Pack packaged service covers desktops, workstations, servers, notebooks and laptops, network equipment, and printing.
Product Features
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Remote problem diagnosis and support
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HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
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Next business day onsite response
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For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
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Escalation management
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Established escalation procedures enlist specialized expertise from HP and selected third-parties.
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Defective Media Retention Service
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A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.
Compatibility Information |
Designed For |
HP LaserJet Enterprise MFP M430f |